Along with Facebook twitter is also one of the biggest social media sites at the moment. Twitter allows you to contact and create a personal relationship with your customers. You can also create an amazing customer service system with twitter, an example of this would be 02 thy have an amazing customer service, I gave out about their network one day on my own personal twitter and with in 5minutes I got a reply from them asking could they help me with anything. I thought this was he most amazing customer service that I have ever received and they helped me with my problem over the Internet and in turn I didn't end up leaving their network. This just shows the power that a social networking site can have on a business.
In my next blog il be talking about all the new tools that have recently come out to help you run your social networking sites
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